Airlines, hotels and Airbnb: what they owe travelers stranded in Mexico

U.S. airlines canceled many flights to Puerto Vallarta and Guadalajara after violence in the region, leaving travelers stranded. Airlines are issuing waivers and canceled-flight refunds are available, while hotel and short-term rental policies vary by company and property.

U.S. airlines canceled flights to and from Puerto Vallarta and Guadalajara after violence in the area, leaving tourists and other travelers delayed. Local officials and the U.S. Embassy issued shelter-in-place advisories in parts of the region as authorities reported the killing of a cartel leader. The situation has prompted airlines to offer waivers and prompted some lodging platforms to activate disruptive-event policies. Conditions and service availability are changing as local transportation and operations resume gradually. What is reported: - Flight cancellations were widespread, with reports of about 40% of outbound flights canceled at Puerto Vallarta and about 17% at Guadalajara. - Mexican authorities announced they killed the leader of the Jalisco New Generation cartel; local officials and the U.S. Embassy issued shelter-in-place advisories in some areas. - Major U.S. carriers have offered waivers for affected passengers, and consumer advocates note that passengers whose flights are canceled are entitled to refunds. - Hotel and short-term rental responses vary by company and property; Airbnb reported activating a disruptive-events policy for the state of Jalisco. Summary: Travel disruptions have left many passengers and guests delayed while carriers and lodging platforms respond with a mix of waivers, refunds, and case-by-case decisions. Airlines have said flights could resume as early as Tuesday, but timelines remain uncertain; Undetermined at this time.